برای معذرتخواهی، I'm terribly sorry و I'm really sorry جدی و صمیمیان. I apologize یه کم رسمیتره.
عذرخواهی کردن
I'm terribly sorry — I'm terribly sorry for the wait.
I apologize — I apologize for the trouble.
I'm really sorry — I'm really sorry about this.
خودت امتحان کن: Amina: There is a problem with my room. Hiroshi: ___ What is wrong? Hiroshi works at the hotel and wants to apologize. Which fits? (I'm terribly sorry. / Excuse me, but / I'm not happy with) جواب: I'm terribly sorry. — I'm terribly sorry یه عذرخواهیه، که با جوابِ Hiroshi جور درمیآد. Excuse me, but و I'm not happy with برای شکایت به کار میرن، پس هیچکدوم عذرخواهی نیست.
شکایت مؤدبانه
برای اینکه مؤدبانه شکایت کنی، با Excuse me, but شروع کن، بعد قبل از چیزی که ایراد داره بگو There's a problem with یا I'm not happy with.
Excuse me, but — Excuse me, but this is cold.
There's a problem with — There's a problem with my room.
I'm not happy with — I'm not happy with the noise.
خودت امتحان کن: Sofia: How is everything in your room? Diego: ___ the noise. I can't sleep. Diego wants to complain politely about the noise. Which fits? (I'm not happy with / I apologize / I'm really sorry) جواب: I'm not happy with — I'm not happy with یه شکایتِ مؤدبانه رو شروع میکنه، پس همینه. I apologize و I'm really sorry جفتشون عذرخواهیان، پس هیچکدوم شکایت نیست.