Say I'm so sorry when you did something wrong. Say I didn't mean to or It was an accident when you did not want it to happen.
Say sorry
Try it: Ira: You forgot my birthday! Amina: Oh no. ___ Let's go out tomorrow. Choose Amina's answer. (Don't worry about it. / I'm so sorry. / Good point.) Answer: I'm so sorry. — Amina forgot, so she did something wrong and says I'm so sorry.
Word
Pronunciation
Example
I'm so sorry
I'm so sorry I'm late.
I didn't mean to
I didn't mean to wake you.
It was an accident
It was an accident. I didn't see it.
Say it's okay
When another person says sorry, say Don't worry about it. It means that it is okay.
Friend: Sorry, I lost your pen.
You: Don't worry about it. It's only a pen.
Try it: Amina: Sorry, I didn't bring any snacks. Ira: ___ I'm not hungry. Choose Ira's answer. (I didn't mean to. / I'm so sorry. / Don't worry about it.) Answer: Don't worry about it. — Amina says sorry, and Ira is not hungry, so she says Don't worry about it.
Word
Pronunciation
Example
Don't worry about it
Don't worry about it. It's only a pen.
Complain politely
Start a polite complaint with Excuse me, but and then say what is wrong. Or say There's a problem with and then name the thing.
Try it: Ira: ___ my coffee. It's cold. Waiter: Oh no. I can make it hot again. Choose what Ira says. (There's a problem with / Good point about / I agree with) Answer: There's a problem with — Her coffee is cold, so Ira says There's a problem with my coffee.