لتعتذر، فإن I'm terribly sorry و I'm really sorry قويّتان ودافئتان. أما I apologize فأكثر رسمية قليلًا.
الاعتذار
I'm terribly sorry — I'm terribly sorry for the wait.
I apologize — I apologize for the trouble.
I'm really sorry — I'm really sorry about this.
جرّب بنفسك: Amina: There is a problem with my room. Hiroshi: ___ What is wrong? Hiroshi works at the hotel and wants to apologize. Which fits? (I'm terribly sorry. / Excuse me, but / I'm not happy with) الإجابة: I'm terribly sorry. — عبارة I'm terribly sorry اعتذار، وهذا يناسب ردّ Hiroshi. أما Excuse me, but و I'm not happy with فتُستخدمان للشكوى، لذا لا تعبّر أيّ منهما عن اعتذار.
الشكوى بلطف
لتشتكي بأسلوب مهذّب، ابدأ بـ Excuse me, but، ثم قل There's a problem with أو I'm not happy with قبل الشيء الذي فيه خطأ.
Excuse me, but — Excuse me, but this is cold.
There's a problem with — There's a problem with my room.
I'm not happy with — I'm not happy with the noise.
جرّب بنفسك: Sofia: How is everything in your room? Diego: ___ the noise. I can't sleep. Diego wants to complain politely about the noise. Which fits? (I'm not happy with / I apologize / I'm really sorry) الإجابة: I'm not happy with — عبارة I'm not happy with تفتتح شكوى مهذّبة، وهذا يناسب الموقف. أما I apologize و I'm really sorry فكلتاهما اعتذار، لذا لا تعبّر أيّ منهما عن شكوى.